Question1: Which is the width and which is the height when choosing a size?
Answer1: For example: W52IN*L84IN, W52 stands for width(is the horizontal measurement), L48 stands for hight(is this the vertical measurement).
Question2: If I purchased curtains in a 2-piece package, is this size a single piece or a double piece?
Answer2: All curtains size listed above is for 1 panel,Explanation, no matter whether you buy a 1-panel or 2-panels, our size refers to the size of 1-panel, that is: if you buy a 2-panels, you will get 2-panels W52IN*L84IN curtains instead of 2-panels That adds up to only 52 wide curtains.
Question3: Why the W52IN*L84IN I purchased has a width coverage of only 26" - 35"？
Answer3: You can check out our measurement guide, which explains how different curtains hang in different ways, and there will be different fullness instructions. You can choose the width and height of the curtains according to the effect you want to achieve, generally on our product page There will be an overlay width that we recommend.Measuring Guide
Question4: After I purchased the product, when will I receive my package?
Answer4: Our standard express delivery is generally 5-7 working days, and sometimes the processing time will increase due to the surge of orders. For details, you can check here:Shipping & Delivery Policy
Question5: What if I want to cancel or modify the order after placing the order?
Answer5: In principle, we can help you cancel the order and modify the order information within 24 hours after placing the order. You can contact us for help during this time. For details, please refer to here:Return & Refund Policy
Tel: +1（469）277-6821
Email: service@kgorge.com
Question6: I purchased 3 panles curtains and 3 curtain tiebacks, but only received a package for the curtains, where are my curtain tiebacks?
Because we have some curtains and straps that are not in the same warehouse, because it may be sent by multiple packages, don't worry at this time, contact us, we will help you check the tracking information of multiple packages.
Question7: I want to get a sample first so I can confirm the fabric I need, do you provide samples?
Yes, we provide samples, we currently have three samples to choose from, outdoor curtains, indoor curtains, and velvet curtains, just place an order for a color, and you will get samples of all colors.
Question8: I have some special custom options and would like to add some grommets to the sides to secure the sides, is that possible?
Yes, we accept some special customized orders, you can contact our email: service@kgorge.com, send us your specific needs, we will give you a quotation according to your needs, and then complete the payment to get what you want.
Question9: Do your curtains deliver to the UK, Canada, Australia, Europe other countries?
It can be delivered, but a correspondingly higher shipping fee will be charged, because our warehouse is in the United States, and the shipping cost is higher when sending from the United States to other countries.
Question10: I'm not sure if the curtains I bought are a 1 panel or a 2 panels?
Our product titles are marked with 1 Panel or 2 Panels. If there is no mark in the title, you can check the information in the description. If you are still unsure, please contact us by email or online chat, and we will help you answer.
Question11:Does Kgorge have any coupon partners?
Yes! Wethrift will show you the best deals. Visit https://www.wethrift.com/kgorge-curtains for more money saving!