Return & Refund Policy

Return & refund policy

If you want to return the product for the refund,please return the product to us within 30 days of the receipt date of your shipment for a full refund. Postage and handling is not refundable. 

If a product is damaged or wrong during 30 days and the fault is due to a quality issue rather than your own breakage or misuse, we will accept the return.

However,following situations we don't accept the return:

  • Product damaged after receipt
  • Issues beyond product quality

Damaged products must be reported to us within 30 days. you must tell us what the defect is and then please contact us at email service@kgorge.com to issue return request. We do not refund or replace items with an expired warranty.

When returning an item, all products must be in their original packaging with any original picture inserts and the packaging should not be ripped or torn. Please include a copy of your invoice when returning the product as well as the Return Form so that we may better serve you. Upon inspection of your return, our credit process will begin.

Cancel the order

If you wish to cancel your order and get a full refund, please contact us by email within 24 hours. please keep in mind that we can not cancel an order which is over 24 hours.


Returns in different situations

Wrong size:
Please ensure you use a metal tape measure to prevent errors in measuring.non metal tape measures can stretch so they should not be used for measuring curtains.

In the rare case that you receive the curtain and the size is incorrect, we will arrange the re-production or resizing of the curtain. the re-production or readjustment of curtains will be determined by kgorge. kgorge will bear the cost of receiving the goods.

The size of the curtain needs to be changed during delivery:

Please chose and measure your items carefully as we do not accept returns for change of mind once order executed.

Wrong color:
Color may vary from the picture due to variations in your monitor, lighting and batch colors. please keep this in mind when ordering as we do not accept returns for color variation.

The color of the curtain needs to be changed during delivery:

Please chose and measure your items carefully as we do not accept returns for change of mind once order executed.

Design,lace and extras:
Some design features of a curtain like lace and texture may show differently in a picture than what you expect. please keep this in mind when ordering as we do not accept returns for fabric being different than you expected.

Return shipping postage

In this condition, kgorge will be responsible for all return shipping fees, we will refund full.

Note: buyer is required to provide product picture to verify.

  • we sent the wrong items (color/curtain style)
  • the item were damaged(obvious stains and breakage)

We will refund you using the same method you originally used to purchase the goods.

Return shipping postage(requires the buyer to bear the return label)

The following reasons do not qualify for free return shipping

  • misunderstood the image of the product.(require the product to provide features that are not available)
  • the item do not fit properly but were made accurately.(not the color you wanted)
  • change of mind / no longer wants it
  • not the quality you wanted
  • ordered wrong item by mistake

Tolerance size within +/-2inch is treated as industry acceptable.(we will refund the difference in the missing size.but we will not accept re-sent curtains)

The above situation requires the buyer to bear the return shipping cost.

The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

 

If you have questions or concerns then please do not hesitate to get in contact with us.
Please contact our customer service at email to get the return address.

Tel: +1(469)277-6821

OR  +86 15705856021

Email: service@kgorge.com

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Add to WishlistBrowse WishlistRemove Wishlist
Shopping cart
Free Shipping for all orders over [money]
Almost there, add [money] more to get FREE SHIPPING!
Congratulations! You've got free shipping!

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Estimate Shipping
Add A Coupon

Estimate Shipping

Add A Coupon

Coupon code will work on checkout page