Becca
Looks pleasing to the eye. Durable. Easy to put on. Would buy this again.
Lissie
The fit of this cover is perfect. Great idea.
Kay A.
Good quality item and perfect for what I am looking for.
Features:
Waterproof, UV protection, High Durability, Tear & Abrasion Resistant, Prevent Mold
Specifications:
Material: 300D Stock-dyed Polyester
Size: 9.8-11.5ft
Color: Yellow Beige
Pattern: Solid
Package Included: 1 Umbrella Covers
Details:
Made of 300D stock-dyed polyester material, it has the function of waterproof in rain and dustproof and anti-UV in sunny day. No matter what the weather, it can prevent strong wind, rain, storm, intense sunshine, dust, snow, etc. and keep it clean.
Our umbrellas protect us from water, sun and more day after day. Over time, it's suffering from sun damage, fading, and possibly mildew due to moisture. Its time you take care of your umbrella and make sure it's in the best shape possible to protect you. Our durable umbrella covers will act as a barrier to sun, water, and dirt, so your umbrella is always ready to use.
With our water-resistant material, we use doubled stitched seams to promote strength and durability. Installing the cover is made simple with an elastic hem and adjustable drawcord that provides a flexible, yet snug fit. An open mesh vent promotes airflow to prevent trapped moisture that leads to mold and mildew.
Note:
Our product pictures are real and shot by professionals. However, due to differences in computer monitors display, there can be color variations between the actual product and your screen.
Modification & Cancellation
Can I cancel my order?
Orders can only be canceled within 24 hours of placement. Cancellations made after 24 hours will incur a 10%–30% order fee, depending on the costs already incurred.
Can I make changes to order details after placement?
We take pride in our quick response and delivery for order requests. Please carefully measure and place your order. Take advantage of our available resources if necessary, including pre-sale consulations, sample swatches. Placing an order signifies your confirmation of the order details.
If you need to modify product details, please do so within 24 hours of placing the order. Changes requested beyond this timeframe may result in irreversible costs that you'll be responsible for. Modification requests after 2 days of placement will not be accepted.
We do not offer alterations once the products have been shipped.
Return & Refund Policy
Please inspect your order promptly upon receipt. If you find any items to be defective or incorrect, contact us at service@kgorge.com within 7 days of delivery.
To assist with your request, please include your order number and photos/videos of the defective or incorrect item. If a quality issue is confirmed, we will work with you to find a resolution or compensation plan.
Please Note:
*Sizing of Sun Shade Sails:
To ensure optimal tension distribution of sun shade sails, the actual sail you receive will be smaller than the size you ordered (please refer to the Measurement & Installation Guide for details).
As each sun shade sail is handmade, slight size variations may occur. According to industry standards, a tolerance of 2" (measured when the sail is laid flat on a horizontal surface, without any stretching) is considered acceptable and not a defect.
The size of the sun shade sail you received refers to the actual finished size (after size reduction). It is measured when the sail is laid flat and not stretched. Each side is measured from the bottom of one D-ring to the bottom of the opposite D-ring. Please note that this is not the tensioned or installed size, but the flat, unstretched measurement.
*Size difference within +/-2 inches is treated as industry acceptable.
*Product damaged after receipt will not be accepted.
*Items returned without an approved return request will not be accepted.
Can I make a return?
If you have any questions about product details or measurements before order placement, please consult with our customer service via live chat or email at service@kgorge.com. Returns are not accepted unless there is a quality issue or manufacturing defect. This policy applies to both custom-sized and standard-sized products.
Examples of non-returnable items
Change of mind / No longer wants it - please refer to our "Modification & Cancellation" policies above for guidelines.
Misunderstood the image of the product.
Not the color or texture wanted
Wrong size or size differences¹ due to incorrect measurements provided by the customer, or items that do not fit properly but were made accurately.
Ordered the wrong item (fabric, header, color, liner, etc.)/ Ordered wrong number of items by mistake and didn't cancel or modify within 24 hours as required.
Slight color variation between sample booklet and the finished product due to fabric dye lot.
Products are too heavy—please check the product specifications or consult a customer service representative to ensure they meet your usage requirements.
Order comes later than expected.
Clearance / Final sale products.
Warranty
We offer a one-year limited warranty covering manufacturing defects and quality issues. If you encounter such defects during normal use, please contact us with your order details and product photos for assistance.
This warranty does not cover damage caused by scuffs from shipping, improper use, accidents, minor scratches, or gradual wear and damage resulting from prolonged exposure to the elements.
Examples of improper use
Using a curtain rod that is not strong enough to support the weight of the curtains, resulting in bending or deformation.
Installing a shade sail with more than one anchor point on a support pole, causing the pole to bend (we recommend that no more than one anchor point be placed on a structure other than the original building).
Repeat Purchase Discount
As a valued customer, you’ll enjoy exclusive savings on repeat purchases, whether expanding your project or reordering your favorite products. Contact us for details on the offers.
Contact Us
For any requests, questions or concerns, our dedicated customer service team can be reached at:
Email: service@kgorge.com
Tel: +1 480-757-9293 (Mon-Sat 11:00 AM - 7:00 PM EDT)
