Customer service was very fast getting back to me when I had a question… they arrived and more than met expectations!! Super soft and velvety… true black color and so long!!! They are going to make my city loft so elegant!
We provide a limited warranty for physical goods purchased from www.kgorge.com. The warranty period is 365 days from the postmarked date of receiving the products.
We have a 7-day "remorse returns" policy, where customers of our online store kgorge.com can return standard size items (customized & made-to-order products not applicable) to us in its original condition for a refund, within 7 days of delivery (postmarked date). Only items purchased directly from kgorge.com will be accepted.
Examples of Remorse Returns:
‒ customer ordered wrong product, wrong color, wrong size
‒ customer do not like the products after receiving them
‒ product won't fit due to wrong measurements
‒ customer misunderstood the product (require the product to provide features that are not available)
‒ change of mind; purchased from somewhere else
*Items returned without an approved return request will not be accepted.
*Product damaged after receipt will not be accepted.
Before purchasing customized and made-to-order products, we strongly recommend you consult with our customer service via live chat or email at email@example.com to get the correct product and measurements, or purchase samples to have a better idea of what the material feels like.
For more detailed refund policy, please click Return & Refund Policy